Shipping & Tracking

[vc_row][vc_column css=».vc_custom_1593163783348{padding-bottom: 40px !important;}»][vc_custom_heading text=»Help Center» use_theme_fonts=»yes» el_class=»et-about-heading»][/vc_column][/vc_row][vc_row][vc_column width=»1/4″][vc_wp_custommenu nav_menu=»615″ el_class=»et-page-navigation»][/vc_column][vc_column width=»1/2″ el_class=»et-help-center-rs»][vc_custom_heading font_container=»tag:h4|text_align:left» use_theme_fonts=»yes» el_class=»et-hc-heading»][vc_column_text el_class=»et-hc-pt-3″]Due to increased order volume, additional health & safety protocols and delays beyond our control from our shipping partners, express shipping is temporarily unavailable and you may experience delays in receiving your order.[/vc_column_text][vc_column_text el_class=»et-hc-pt-3″]We’ll send you email updates at just about every step of your order’s journey. You can also track it by providing your order number and zip code.[/vc_column_text][vc_custom_heading text=»The following shipping options are available:» font_container=»tag:h4|text_align:left» use_theme_fonts=»yes» 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text=»A few exceptions…» font_container=»tag:h4|text_align:left» use_theme_fonts=»yes» el_class=»et-hc-heading»][vc_column_text]

• We do not ship to Hawaii, Alaska or Puerto Rico at this time.
• Shipping is not available to A.P.O/F.P.O and P.O. box addresses.

[/vc_column_text][vc_column_text]We are all for taking bold steps. That’s why all our shipping is climate neutral.[/vc_column_text][/vc_column][vc_column width=»1/4″][vc_empty_space][/vc_column][/vc_row][vc_row css=».vc_custom_1593153017621{background-color: #ffffff !important;}»][vc_column width=»1/6″][vc_empty_space][/vc_column][vc_column width=»5/6″ css=».vc_custom_1593163921104{background-color: #ffffff !important;}» el_class=»et-hc-accordion-wrap»][vc_tta_accordion active_section=»1″ el_class=»et-hc-accordion»][vc_tta_section title=»Where do you ship?» tab_id=»1593167618250-5fe39133-2b23″][vc_column_text]We currently ship to any valid address in the continental US. We do not ship to Hawaii, Alaska or Puerto Rico at this time. Shipping is not available to A.P.O./F.P.O. or P.O. box addresses.[/vc_column_text][/vc_tta_section][vc_tta_section title=»Can I expedite my shipping?» tab_id=»1593236852191-0344e365-1475″][vc_column_text]You are able to choose a variety of delivery options at checkout. However, we are unable to edit shipping and delivery preferences once an order has been placed. Due to increased order volume, additional health & safety protocols and delays beyond our control from our shipping partners, express shipping is temporarily unavailable and you may experience delays in receiving your order.[/vc_column_text][/vc_tta_section][vc_tta_section title=»What does the tracking status for my order mean?» tab_id=»1593236896415-709ee183-caf2″][vc_column_text]Not shipped yet: We’ll notify you when it’s en route
Order processed: Your item(s) have been packaged
Shipping via UPS: Expected delivery: ‘date’
Out for delivery with UPS: Expected delivery: ‘date’ ‘time’
Delivered on ‘date’: Your package was delivered
Available for pickup: Your package is available for pick-up at store
Picked up on ‘date’: Your package was picked up at store
Returned to sender: Your package has been returned to sender since you were not available[/vc_column_text][/vc_tta_section][vc_tta_section title=»My tracking number shows as delivered but I haven’t received my order. What should I do?» tab_id=»1593236977001-52cf3143-89f7″][vc_column_text]If you see that the package was delivered but you haven’t received it, be sure to check around your property, with your neighbours, or with any other members of your household. The package may have been left in a secure location if you weren’t around at the time of delivery. If you still can’t locate it, chat us and we’ll gladly get to the bottom of it.[/vc_column_text][/vc_tta_section][vc_tta_section title=»What courier do you use?» tab_id=»1593237013741-0505e5cf-5f5d»][vc_column_text]All of our orders are shipped with UPS.[/vc_column_text][/vc_tta_section][vc_tta_section title=»I ordered multiple items. Will I receive them separately?» tab_id=»1593237040696-8442edc0-4967″][vc_column_text]It is possible that orders that contain more than one item will ship from different locations at different times. You will receive an email update and tracking information for every possible shipment.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row css=».vc_custom_1593168142766{padding-top: 40px !important;}»][vc_column width=»1/6″][vc_empty_space][/vc_column][vc_column width=»5/6″][vc_custom_heading text=»Looking for more help?» use_theme_fonts=»yes» el_class=»et-hc-more-help-heading»][vc_raw_html]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[/vc_raw_html][/vc_column][/vc_row]